Delivery

About Our Packaging

We know that you have environmental concerns about the use of plastic. Here are our thoughts about the way we package your purchases.

To separate your wool colours we use lightweight plastic bags, though we minimise the number of bags by combining several colours of the same wool type in one. We seal the bags with tape and if you carefully remove it you can re-use the bags. For larger orders we sometimes use vacuum bags to minimise package size. We always leave closure tabs attached so that you can re-use these bags. We have tried other ways of packing but all are more expensive to post because it’s much harder to compress the wool.

To post your order we generally use lightweight posting bags which are made from recycled plastic.

Hard-edged items such as needle tubes and needle holders we wrap in a small amount of bubble wrap, re-used from received packaging, to avoid posting bag damage. You can re-use this too!

If you have any suggestions about how we could be more environmentally-friendly with our packaging, please contact us and we will certainly consider them. Please recycle whenever you can and dispose of packaging responsibly.

Posting

If we have the goods in stock, we post all orders within two of our working days (Monday to Friday) and the vast majority of orders the same day or the next working day after the order is received. We normally use first class post. If your order is urgent then please telephone or email us and we will do our best to send it urgently. Occasionally we take a holiday and we will always give you advance warning by a notice on the website and by Facebook.

Post and Packing Charges

Normally we charge a fixed amount for post and packing. If we cannot use the standard postal service from the UK, because of either the size or the weight of your package (it must be less than 2kg including packaging, or roughly 1.75kg of product), we may send you a request to pay a supplementary charge, which will be a maximum of 10 GBP for European Union or 20 GBP outside the EU.