We endeavor to despatch orders within 48 hours of receipt using first class post.
For orders within the UK, we charge a standard rate which may vary from time to time. Where the size and weight of your parcel incurs an additional charge we may request a supplementary payment. We will endeavor to communicate this prior to despatch. For orders outside the UK, we include our standard postal charge but this will be subject to an additional charge which will be determined by parcel size and weight and destination. It is our policy to make our customers aware of additional postage costs prior to despatch.
VAT is included in all our website prices.
The new EU data protection regulations (GDPR) came into force in May 2018 and this prompted us to review our processes and to assure you, our customers, that we are compliant.
When you buy from us you give us your name, address, email address and (optionally) telephone number. We need to keep this data to fulfil the contract, ie the exchange of goods for payment. We do not use your data for any other purpose. When the contract is complete, ie when we have received payment and you have received the goods, we will delete your address and telephone data from our records.
When you order online it is through Paypal who have their own policy to comply with GDPR, see here.